Welcome to the website operated by Technology Rentals Limited (trading as Technology Rentals) (the “Site”). We recognise that privacy matters, particularly when you are procuring IT and AV equipment hire, logistics, and related services. This policy explains how we handle personal data for users of the Site (“Visitors”) and for customers who register, contract, or transact with us (“Authorised Customers”) in connection with our hire and support services (collectively, the “Services”).
Personally Identifiable Information
“Personally Identifiable Information” means information that identifies or can be used to identify, contact, or locate an individual, including name, delivery and registered address, telephone number, email address, billing details, and payment card data where you pay online. It may also include site access details, hire schedules, asset lists, and technical notes supplied so we can prepare, deliver, and support rented equipment. Information collected in aggregate without identification of an individual is not treated as Personally Identifiable Information in this policy.
What Personally Identifiable Information is collected?
We may collect basic profile and usage information from all Visitors. From Authorised Customers we additionally collect data needed to perform the contract: contact names, corporate email and phone, delivery and collection addresses, purchase order and invoicing references, credit or account checks where applicable, specifications for hardware and software images, and operational correspondence relating to each hire.
What organisations are collecting the information?
Besides our own collection, third parties such as payment processors, credit reference agencies, insurers, carriers, warehousing partners, and software or analytics providers may process data on our instructions. We require processors to respect confidentiality and data protection standards. Some providers act only as conduits and do not retain your information beyond what is necessary to complete a transaction or delivery.
How does the Site use Personally Identifiable Information?
We use Personally Identifiable Information to operate the Site, respond to enquiries, prepare quotations, perform hire contracts (including configuration, dispatch, in-life support, and collection), invoice and collect payment, and improve our Services. We may email Visitors and Authorised Customers about hire opportunities, account administration, or topics related to equipment rental where we have a lawful basis to do so.
With whom may the information be shared?
We share Personally Identifiable Information with employees and contractors who need it to deliver the Services, and with vetted third parties such as logistics firms or finance partners strictly for that purpose. We may share anonymised or aggregated statistics for reporting. Where the law allows, you may opt out of marketing communications by following instructions in those messages or by contacting us at [email protected].
How is Personally Identifiable Information stored?
Information held by Technology Rentals Limited is stored using appropriate technical and organisational measures, including access controls and encryption where suitable. Access is limited to personnel who require it for legitimate business purposes.
What choices are available to Visitors regarding collection, use, and distribution of the information?
You may opt out of non-essential marketing by contacting us at [email protected] or by using unsubscribe links where provided. Transactional and service messages relating to an active hire may still be sent as needed to perform the contract.
Third-party cookies and similar technologies
Third-party tools integrated with the Site (for example analytics or embedded content) may set their own cookies. Those providers are responsible for their own notices and settings; we encourage you to read their policies.
Cookies
A cookie is a small file stored on your device that helps the Site function, remember preferences, or measure use. You can configure your browser to refuse cookies; some features may not work correctly if you do.
Are cookies used on the Site?
Yes. We use cookies and similar technologies for security, preference storage, and to understand how the Site is used. If you refuse cookies, certain personalised or authenticated features of the Technology Rentals Limited website may be unavailable.
Cookies used by our service providers
Service providers engaged by Technology Rentals Limited may set cookies when you visit our website. Further detail can be provided on request.
How does Technology Rentals Limited use login and device information?
We may process IP address, browser type, device identifiers, pages viewed, and timestamps to secure accounts, diagnose faults, and understand trends in use of the Site.
Which partners or service providers may access Personally Identifiable Information?
Technology Rentals Limited works with carriers, insurers, finance houses, and technology vendors. Such parties may process limited Personally Identifiable Information where necessary to assess eligibility, deliver goods, or provide ancillary services. Their own privacy policies apply to any additional processing beyond our instructions.
How does the Site keep Personally Identifiable Information secure?
Our staff are trained on data handling. Access to personal data is restricted and monitored. Sensitive transmissions use encryption where appropriate. No online system is perfectly secure; we cannot guarantee that unauthorised access will never occur, and we exclude liability to the extent permitted by law for events outside our reasonable control.
How can Visitors correct inaccuracies in Personally Identifiable Information?
Contact us at [email protected] to update or correct your details.
Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?
You may request erasure or restriction of personal data where applicable law allows. We will comply subject to legal retention obligations (for example accounting or warranty records). Residual copies in backups may persist for a limited period before automatic overwrite.
Your rights
Depending on your location, you may have rights including access, rectification, erasure, restriction, objection, data portability, and the right to lodge a complaint with a supervisory authority. UK visitors may contact the Information Commissioner’s Office (ICO) if they have concerns we cannot resolve.
Children’s Privacy
Our Services are aimed at businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided data, please contact us and we will take steps to delete it.
Compliance With Laws
We may disclose Personally Identifiable Information when required by law, court order, or competent authority, or when necessary to protect the rights, property, or safety of Technology Rentals Limited, our customers, or others.
What happens if the Privacy Policy changes?
We will post updates on the Site. Where a change materially affects how we use data you previously asked us not to use in a particular way, we will notify affected individuals where practicable before the change takes effect.
Links
This Site may link to external websites. We are not responsible for their content or privacy practices; please review their policies separately.
Data controller
The data controller for personal data described in this policy is Technology Rentals Limited, Merlin House, 8 Grove Avenue, Wilmslow, England, SK9 5EG, United Kingdom. Enquiries: [email protected], +44 7079 796455.